Terms of Use

RedteaGO eSIM (hereinafter referred to as 'this service') is provided by ESIM Plus Pte Ltd ('we' or 'us') . By agreeing and using this service, you will become a RedteaGO eSIM service user. Before doing so, please carefully read this agreement. Using this service is regarded as acceptance of all the terms of this agreement.

  • Service introduction

    1.1 Service description

    RedteaGO eSIM is a mobile network service product designed by ESIM Plus Pte Ltd ('we' or 'us'). By using this service, outbound travelers can easily stay connected in dozens of designated regions. The package is affordable and convenient. Users can purchase data service for respective regions in the RedteaGO app and website.

    1.2 Service scope

    This service offers coverage for more and more countries and regions as the business expanding.

    1. Service regulation

      2.1 Service procurement

      When available, network access service in the appropriate country or region may be purchased.

      2.2 Service usage

      The successfully-purchased service should be activated before the expiry time; otherwise this service will be invalid and non-refundable.

      2.3 Service charging

      We reserve the right to determine pricing for this service. Currently, the price of a package is designed and charged either per-diem or per amount of data.

      2.4 Service refunding

      The paid amount of a purchased but unactivated service may be refunded more than 3 hours (including 3 hours) before selected activation date.

      1. Payment

        When on a network accessible to ESIM Plus's server, this service may be purchased with international credit cards. Make sure you have enough credit before purchase.

        1. Abnormality

          We will not bear any responsibilities for service unavailable due to the following conditions including, but not limited to:

          1. Data communication is interrupted due to operator network abnormality;
          2. The service is down due to a unforeseeable circumstances not restricted to fire, typhoon, cyclone, flood, earthquake, explosion, rebellion, epidemic, quarantine, segregation, war, or terrorist attack
          3. Service is interrupted due to hacker attack;
          4. Failure of user's equipment;
          5. Limited coverage in remote regions or customs areas;
          6. Limited coverage area including subway or other tunnels, basements, mountainous areas, offshore, etc.
        2. Disclaimer

          Abuse of this service would impair or hinder other users’ service experience. Under Fair Usage Policy, we have the right to cap the speed or terminate service to avoid data overage. Please discreetly use services like video/music streaming websites & apps, download tools, cloud service, etc.
          Note: Fair Usage Policy is based on the belief that the public is entitled to freely use portions of connectivity services provided by ESIM Plus, at the same time, to avoid abusing the service from network providers, or hindering other users’ service experience.

          1. Privacy protection

            You agree to the following Privacy Policy by using this service. This service will collect related data in order to improve the quality of service, including geolocation information, device ID, access to PLMN, LAC, and CELLID, and related network information. We may transfer your data outside of the countries and regions of our service provider. We implement security measures to help protect the security of your information both online and offline. We take steps to ensure that your data is treated securely. We process your data only for business purpose or for legal requirements.
            Meanwhile, according to local laws and regulation, when you are purchasing data service from some countries or regions, we reserve the rights to solicit your registration information

            1. Your original copy of recognized identity document is required, which includes citizen identity card (commissioned personnels must bring citizen identity cards of the consigner and their own, with letter of authorization;','Purchase with guardian signatures should provide the identity card of the guardian), military or police identity card, Entry Permit for HK and Macau residents, Mainland Travel Permit for Taiwan Residents, and passports(foreign nationality only).
          2. Use limit

            In addition to the acceptance of this agreement and related laws and regulations, you agree not to alter, disassemble, decompile, reverse-engineer, or modify this service or any portion thereof, or create a new copy for the service.

            1. Changes to terms of this agreement

              We may occasionally revise or update this agreement. By continuing to use this service, you acknowledge the revision and agree to the changes made to these Terms and Conditions.

              1. Breach Clause

                We may issue a refund if there is strong evidence indicating that due to our fault, this service is not delivered as described. However, the refund amount will not exceed the amount you paid to us on the claimed case.

                1. Legal validity

                  This agreement's validity, interpretation, change, execution and dispute resolution shall be governed by the laws of Hong Kong Special Administrative Region, PRC. If a dispute or disagreement cannot be settled through negotiation, mediation, arbitration or some other means, a party may file a lawsuit with the Hong Kong International Arbitration Center.